Myallocator Error Codes
The following core error codes are generated and handled by myallocator for property owners, PMS API integrators, and Build2Us OTA API integrators.
| ID | Code | Description |
|---|---|---|
| -8 | MAAPI.GENERIC.INVALID_API_METHOD | No such API method |
| 1 | - | Error. None specified. |
| 2 | FAULT.ISE | Internal Logic Error |
| 3 | FAULT.OTA.API | API Communication Error |
| 4 | FAULT.OTA.INVALID_XML | Received invalid XML response from remote system. |
| 30 | MAAPI.GENERIC.NO_SUCH_BOOKING | No such booking id |
| 100 | FAULT.UNHANDLED | Unhandled exception |
| 101 | MAAPI.GENERIC.MISSING_PARAMETER | Missing parameter: %param% |
| 1001 | FAULT.OTA.LOGIN | The login details you provided are incorrect. Please update your channel details. |
| 1002 | FAULT.OTA.NOTENABLED | Availability interface not enabled. Please contact the channel manager support. |
| 1003 | FAULT.OTA.OFFLINE | Channel is not responding. Please try again later. |
| 1004 | FAULT.OTA.BROKEN | The availability could not be updated at this time. |
| 1100 | FAULT.OTA.ROOM.MAPPING | Incorrect room setup. Please go to "Manage" and update your room settings. |
| 1101 | FAULT.OTA.ROOM.BEDS | A mapped room has the wrong number of beds for the configured room. |
| 1102 | FAULT.OTA.CURRENCY | Your currency setting doesn't match the channel's currency setting. Please update your currency settings. |
| 1103 | FAULT.OTA.MINLOS | Some minimum length of stay settings exceed the channel's auto-approval threshold. These dates were not updated! |
| 1104 | FAULT.OTA.ROOM.MINRATE | Rates could not be updated: Some or all rates are below the minimum room rate set by the channel. |
| 1105 | FAULT.OTA.AVAILABILITY.CONTRACTED | Could not update availability: Allotment cannot be less than remaining contracted allotment. |
| 1106 | FAULT.OTA.ROOM.INACTIVE | At least one room is set to inactive on the channel. Please check the channel's room setup. |
| 1107 | FAULT.OTA.LOGIN.DISABLED | Your account has been disabled (too many attempts with incorrect password). |
| 1108 | FAULT.OTA.AVAILABILITY.READONLY | Your availability/rates could not be updated. The channel is set to read-only. |
| 1109 | FAULT.OTA.AVAILABILITY.LIMITED | The availability cannot be updated past a certain limit. Please login to this channels backoffice and extend the limit. The current limit is set to %months% months. |
| 1110 | FAULT.OTA.RATEPLAN.BROKEN | Please select a different rateplan for updates, as the currently selected rateplan is not enabled for updates. |
| 1111 | FAULT.OTA.AVAILABILITY.EXCEEDED | You were trying to allocate more availability than is configured on the channel. |
| 1112 | FAULT.OTA.RATE.SINGLEUSE_NOT_AVAILABLE | Cannot set Single Use rate, as it's disabled for updating. Please contact the channel to enable it. |
| 1113 | FAULT.OTA.RATEPLAN.CONFLICT | At least two rooms have the same rateplan assigned with conflicting rates. Please redo the channel setup. |
| 1114 | FAULT.OTA.RATE.TOOHIGH | Rates could not be updated: Some or all rates are above the maximum room rate set by the channel. |
| 1115 | FAULT.OTA.RATE.SINGLEUSE_MISMATCH | Single Use rate is not activated for this room/rateplan. Please ask the channel manager support to deactivate single use rates or ask the channel to enable Single Use rates for this room. |
| 1123 | WARNING.OTA.FUTURE_DATE | This channel does not update that far in advance. Some allocation were ignored. |
| 1125 | FAULT.OTA.RATE.CONTRACT_VIOLATION | One of the changes is not permitted as it does not agree with the signed contract. This could be because the rates are too high or too low. |
| 1126 | FAULT.OTA.ROOM.BREAKFAST.MISMATCH | Your breakfast setting on the channel doesn't match the breakfast setting in the channel manager. |
| 1128 | FAULT.OTA.PROPERTY.SUSPENDED | Your property is temporarily suspended on the channel. Please check with your channel's account manager for the reasons. |
| 1129 | FAULT.OTA.TIMEZONE | Your timezone setting doesn't seem to match the setting on the channel. Please go to MANAGE and 'General Details' to check your set timezone. |
| 1131 | FAULT.ISE.PARTS.MISMATCH | Update has not started yet, the "Parts" parameter might not be correct yet. |
| 1132 | FAULT.OTA.CANCELLATION.BROKEN | The cancellation setting isn't accepted. Please check the channel's extranet or account manager for a valid setting, then re-do the channel setup. |
| 1133 | FAULT.OTA.ROOM.BEDS_INSUFFICIENT | A mapped channel room has fewer beds configured than the channel manager. Check with your channel's account manager that the number of accepted beds match for each room. |
| 1134 | FAULT.OTA.BUSY | The channel is currently experiencing a high volume of updates. Please try again in a short while. |
| 1135 | FAULT.OTA.ROOM.TYPE.EMPTY_TITLE | Room type %ota_room_id% on OTA side has empty or missing title. |
| 1136 | FAULT.OTA.ROOM.MINRATE.EXAMPLE | Rates could not be updated: Some or all rates are below the minimum room rate set by the channel. Example: %roomname% on date %date%. |
| 1137 | FAULT.OTA.ROOM.MINRATE.SINGLE_USE.EXAMPLE | Rates could not be updated: Some or all single use rates are below the minimum room rate set by the channel. Example: %roomname% on date %date%. |
| 1138 | FAULT.OTA.RATE.SINGLEUSE_NOT_AVAILABLE.EXAMPLE | Cannot set Single Use rate, as it's disabled for updating. Please contact the channel to enable it. Affected Room: %roomname%. |
| 1139 | FAULT.OTA.RATE.TOOHIGH.EXAMPLE | Rates not updated: One or more rates exceed maximum room rate set by the channel. Example: Price %price% for room id %room_id% and rate id %rate_id%. |
| 1140 | FAULT.OTA.ROOM.BEDS_INSUFFICIENT.EXAMPLE | A mapped channel room has fewer beds configured than the channel manager. Check with your channel's account manager that the number of accepted beds match for each room. Example: %roomname% on date %date%. |
| 1141 | FAULT.OTA.AVAILABILITY.EXCEEDED.EXAMPLE | You were trying to allocate more availability than is configured on the channel. Example: %roomname% on date %date%. |
| 1142 | FAULT.OTA.ROOM.READ_ONLY.EXAMPLE | Room could not be updated as it is set to read-only on the channel. Affected room: %roomname%. |
| 1143 | FAULT.OTA.RATE.MINRATE.EXAMPLE_RATE | Rates could not be updated: Some or all rates are below the minimum room rate set by the channel. Rates can not be lower than %rate%. |
| 1144 | FAULT.OTA.AVAILABILITY.ROOM_OVERBOOKED.EXAMPLE | Cannot set availability as a room already has more units booked than rooms configured on the channel. Example: Room %roomname% on date %date%. |
| 1145 | FAULT.OTA.INVALID_JSON | Received invalid JSON response from channel. |
| 1146 | FAULT.OTA.INVALID_SOAP | Received invalid SOAP envelope from the remote OTA |
| 1147 | FAULT.OTA.PROPERTY.SUSPENDED.REASON | Updates to this channel are currently suspended by the channel for this reason: %reason% |
| 1148 | FAULT.OTA.RATE.SINGLEUSE_TOO_HIGH.EXAMPLE | The single use rate should not be greater than your normal rate. Example date: %date% |
| 1149 | FAULT.OTA.SCRAPER.NO_ROOMS | The web scraper couldn't extract accommodation types from the remote OTA. Please check if you have at least one configured or contact myallocator support |
| 1150 | FAULT.OTA.AVAILABILITY.CONTRACTED.EXAMPLE | Could not update availability: Allotment cannot be less than remaining contracted allotment. Please contact the channel to remove the contracted allotment. Example: Room %room% on date %date%. |
| 1151 | FAULT.OTA.ROOM.NEEDS_RETRY | Incorrect room setup. We have resolved that issue automatically. Please send another full refresh. |
| 1152 | FAULT.OTA.BOOKING.IMPORT_DISABLED | Booking downloads disabled on channel |
| 1153 | FAULT.OTA.CALLBACK.WRONG_CREDENTIALS | Passed invalid/wrong credentials for authorization |
| 1154 | FAULT.OTA.CALLBACK.UNKNOWN_PROPERTY | No such property in the system |
| 1155 | FAULT.OTA.LOGIN.PMS_USER | You cannot setup this channel with these credentials as you are already connected to this channel as a PMS user. |
| 1156 | FAULT.OTA.RATE.TOOHIGH.EXAMPLE2 | Rates could not be updated: Some or all rates are above the maximum room rate set by the channel. Example: value %rate% cannot exceed maximum %max% |
| 1157 | FAULT.OTA.RATE_LIMITED | We're having communication issues with this channel. Please try again later. |
| 1158 | FAULT.OTA.ROOM.MINRATE.NOT_SET | The minimum rate constraint is not set on the remote OTA. Please set it yourself (if possible) or ask your account manager to set it for you. |
| 1159 | FAULT.OTA.RATE.SINGLEUSE_TOO_HIGH | The single use rate should not be greater than your normal rate. |
| 1160 | WARNING.OTA.RATEPLAN.VALIDITY.EXAMPLE | Rateplan %rateplan% is valid from %from% to %to%. |
| 1161 | WARNING.OTA.OBSOLETE | Channel does not operate anymore or has been replaced by a new channel. No updates have been made. |
| 1162 | WARNING.OTA.ICAL_FEED | Rates have not been updated, as this is not supported for this channel. Please be aware that this channel synchronises periodically from myallocator. Updates are therefore delayed until this happens. |
| 1163 | WARNING.OTA.MINSTAY.REDUCED | Minimum stay cannot be larger than %max%. It was reduced for some or all dates. |
| 1164 | WARNING.OTA.AVAILABILITY.CONTRACTED.EXAMPLE | Some days could not be made unavailable, as they have contracted availability left (room %room%, dates %dates%). |
| 1165 | WARNING.OTA.ROOMRATE.INACTIVE.EXAMPLE | At least one room/rate combination could not be updated, as it's inactive (Room Id %room%, Rate Id %rate%). This is usually not a problem since you might not have all rateplans available for all rooms. |
| 1166 | WARNING.OTA.RATEPLAN.PARTIAL_ENABLED.EXAMPLE | At least one rate-plan cannot be updated, as it's not enabled for all rooms: Rate %rate% for room %room%. |
| 1168 | WARNING.OTA.MAXSTAY.REDUCED | Maximum stay cannot be larger than %max%. It was reduced for some or all dates. |
| 1169 | WARNING.OTA.RESTRICTIONS.READONLY.EXAMPLE | Some restrictions could not be updated as the selected rateplan is derived and linked to a different rate plan. Example: channel room ID %room% and channel rate plan ID %rate%. |
| 1170 | WARNING.OTA.RATE.READONLY.EXAMPLE | Some rates could not be updated as the selected rateplan is derived and linked to a different rate plan. Example: channel room ID %room% and channel rate plan ID %rate%. |
| 1171 | WARNING.OTA.RATE.RACK_MISMATCH | You have entered a rate that is 10% or less of a room's rack rate. |
| 1172 | WARNING.OTA.OCCUPANCY.REDUCED | The occupancy for one or more rooms was reduced |
| 1173 | FAULT.OTA.MAXLOS | Some maximum length of stay settings exceed the channel's auto-approval threshold |
| 1174 | WARNING.GENERIC | Warning: %warning% |
| 1175 | FAULT.OTA.DORM | Dorms need to be configured as 1-person rooms on this channel. Please update the room configuration on the channel's extranet. |
| 1176 | FAULT.OTA.ROOM.MAPPING.ICAL | The calendar link provided is not accepted for this channel. Please check that the link is copied from the channel's backoffice correctly. |
| 1177 | WARNING.OTA.UPDATED_PARTLY_RETRY | Not all availability could be blocked out at this moment as a booking is in progress. We'll automatically retry shortly |
| 1178 | WARNING.OTA.UPDATED_PARTLY_RETRY.EXAMPLE | Availability for room %room_label% dates %dates% could not be updated at this moment as a booking is in progress. We'll automatically retry shortly |
| 1179 | FAULT.OTA.RATE.CURRENCY_NOT_SUPPORTED | The channel does not support your currently selected currency. Please change the currency for this channel to one of those supported currencies: %currencies%. |
| 1180 | FAULT.OTA.MEALPLAN | The submitted meal plan does not exist |
| 1182 | FAULT.OTA.RATE.INACTIVE | At least one rate is set to inactive on the channel |
| 1183 | FAULT.OTA.ROOMRATE.INACTIVE | At least one room/rate combination could not be updated, as it's inactive. This is usually not a problem since you might not have all rateplans available for all rooms. |
| 1185 | FAULT.OTA.UNKNOWN_BOOKING_ID | Booking ID %order_id% is unknown. |
| 1186 | FAULT.OTA.INCONSISTENT_ROOM_MAPPING.EXAMPLE | Inconsistent room mapping: Rooms %room1% and %room2% mapped to channel room %channel_room_id% configured differently! They must be both private or both shared and have the same beds number. |
| 1187 | FAULT.B2U.MISSING_FIELD | Missing field %field% channel %channel_id%. |
| 1188 | FAULT.B2U.WRONG_FORMAT | Field %field% has wrong format, channel %channel_id%. |
| 1189 | FAULT.OTA.INVALID_TAX_SETTING | Tax setting in Cloudbeds channel setup does not match tax setting on channel extranet |
| 1190 | FAULT.OTA.INVALID_RATEPLAN_SETTING | Incorrect price structure for room's rate plan. Data expected by channel does not match what is being sent. |
| 1191 | FAULT.BOOKING.NO_SHOW_TOO_EARLY | Unable to cancel reservation earlier than %days% day(s) after check in date. |
| 1192 | FAULT.BOOKING.NO_SHOW_TOO_LATE | Unable to cancel reservation later than %days% days(s) after check in date. |
| 1193 | FAULT.BOOKING.INVALID_CC_NOT_REQUIRED | Unable to mark credit card as invalid since credit card is not required. |
| 1194 | FAULT.BOOKING.INVALID_CC_ALREADY_MARKED | Card is already marked as invalid. |
| 1195 | FAULT.BOOKING.INVALID_CC_TRY_LATER | Unable to mark credit card as invalid. Please try again later. |
| 1196 | FAULT.BOOKING.INVALID_CC_CHECK_PRECONDITIONS | Unable to cancel reservation. Ensure all preconditions are met (e.g. guest window to provide valid card has not yet closed). |
| 1197 | WARNING.ARI.DISABLED | Availability updates are no longer supported by this channel. |
| 1198 | WARNING.SYNC.ONLY_FULL_SUPPORTED | The channel regularly and automatically pulls availability and rates for your property. If you wish to explicitly update the full calendar - use 'Full Refresh'. |
| 1199 | WARNING.OTA.RATE_LIMITED.RESTRICTIONS | Not all restriction updates could be applied due to rate-limiting. |
| 1200 | FAULT.OTA.RATEPLAN.MAPPING | Incorrect rateplan mapping. Please go to 'Manage' and redo the mapping for this channel. |
| 1201 | FAULT.OTA.RATEPLAN.GENERAL | Rateplan update failed. |
| 1202 | FAULT.OTA.RATE.TOOLOW | Rates could not be updated: Some or all rates are below minimum room rate set by the channel. |
| 1203 | FAULT.BOOKING.NO_MISCONDUCT_REPORT_FOR_NO_SHOW | Unable to report a misconduct for a no-show reservation. |
| 1204 | FAULT.BOOKING.NO_MISCONDUCT_REPORT_WRONG_DATE | Unable to report a misconduct: report can only be submitted after check-in date but no later than check-out date +7 days and if reservation is not archived. |
| 1205 | FAULT.BOOKING.NO_MISCONDUCT_REPORT_TWICE | Unable to report a misconduct for same reservation twice. |
| 1206 | FAULT.BOOKING.NO_MISCONDUCT_EMPTY_DETAILS | Misconduct details text is mandatory and cannot be empty. |
| 1207 | FAULT.BOOKING.NO_MISCONDUCT_WRONG_SUBCATEGORY | Misconduct subcategory is invalid or subcategory does not belong to selected category. |
| 1208 | FAULT.OTA.OAUTH.GENERAL | Could not authenticate to channel. Please try again or contact support. |
| 1209 | WARNING.RATEPLANS.UNKNOWN.SKIPPED | Room rateplans with IDs %rateplan_is_list% have not been found in the system. Skipped. |
| 1210 | WARNING.ROOMS.DISABLED.SKIPPED | Rooms with IDs %room_id_list% have been disabled. Skipped. |
| 1211 | WARNING.RATEPLANS.UNMAPPED.SKIPPED | Room rateplans with IDs %rateplan_id_list% haven't been mapped on the channel. Skipped. |
| 1212 | WARNING.ROOMS.UNMAPPED.SKIPPED | Rooms with IDs %room_id_list% haven't been mapped on the channel. Skipped. |
| 1213 | WARNING.DATERANGES.BEYOND_LIMITS.SKIPPED | Date ranges %date_ranges% are beyond allowed channel calendar limits %min_date% : %max_date%. Skipped. |
| 1214 | WARNING.DATERANGES.PARTLY_BEYOND_LIMITS.CROPPED | Date ranges %date_ranges% are partly beyond allowed channel calendar limits %min_date% : %max_date% and have been shortened to fit given limits. |
| 1215 | WARNING.ROOMS.UNKNOWN.SKIPPED | Rooms with IDs %room_id_list% have not been found in the system. Skipped. |
| 1216 | WARNING.FULL_REFRESH.PENDING | Update is ignored due another scheduled full refresh that will be launched shortly. |
| 1217 | FAULT.OTA.BOOKING.INVALID | Booking could not be found |
| 1218 | WARNING.OTA.EMPTY_ARI_DATA_SET | Found empty ARI data set. Nothing to sync with channel. |
| 1219 | FAULT.OTA.WRONG_PRICE_MODEL | Property has differing pricing models on myallocator and channel |
| 1220 | FAULT.OTA.INVALID_ROOM | Room id is not found |
| 1221 | FAULT.OTA.CALLBACK.MISSING_NECESSARY_DATA | Payload sent to Cloudbeds endpoint is missing some crucial data |
| 1222 | FAULT.OTA.INVALID_CHANNEL_ROOM_ID | Detected invalid channel room ID %channel_room_id% |
| 1223 | FAULT.OTA.INVALID_CHANNEL_RATEPLAN_ID | Detected invalid channel rateplan ID %channel_rateplan_id% |
| 1224 | WARNING.OTA.RATEPLAN_NOT_MAPPED | Rateplan has not been mapped yet. Please map a rateplan to activate ARI and booking synchronization |
| 1225 | WARNING.OTA.RATE.READONLY | Some rates could not be updated as the selected rateplan is derived and linked to a different rate plan. |
| 1226 | FAULT.RPC.MESSAGE_TRANSMISSION | Error returned when transmitting message by RPC |
| 1227 | WARNING.OTA.MAPPING_DISABLED_LOCALLY | Mapping disabled locally |
| 1228 | FAULT.OTA.ATTEMPT_RATE_LIMITED | Attempt failed due to rate limiting on %limit_level% level (%operation_type% %operation_code%) |
| 1229 | FAULT.OTA.BOOKING.INVALID_FORMAT | Channel provided a reservation in invalid format. |
| 2000 | FAULT.OTA.RATE_VERIFICATION.EXP | At least one rate is not within the rate verification threshold, set by Expedia. Please contact your Expedia account manager to lower the threshold. |
| 2001 | FAULT.OTA.OBPPDP_MISMATCH.EXP | Your property is configured for occupancy-based pricing, but it's set to per-day pricing. Please re-do the channel setup and set the correct pricing model. |
| 2003 | FAULT.OTA.RATE_VERIFICATION.EXAMPLE.EXP | At least one rate is not within the rate verification threshold, set by Expedia. Please contact your Expedia account manager to lower the threshold. Example: %roomname% on date %date%. |
| 2004 | FAULT.OTA.NO_PRODUCTS.EXP | The hotel you requested information for has no products currently defined in Expedia system yet. Please contact your Expedia market manager for more details |
| 2005 | FAULT.OTA.CALLBACK.PAYLOAD_PROCESSING_ERROR.EXP | |
| 2006 | FAULT.OTA.CALLBACK.UNKNOWN_METHOD.EXP | |
| 2010 | WARNING.VELOCITY.CT | Cultuzz can only be updated once per minute. We will retry shortly. |
| 2031 | FAULT.OTA.AUTH.AIRAPI | AirBnb authorization error |
| 2032 | FAULT.OTA.ALREADY_HAS_LISTINGS.AIRAPI | AirBnb account you are trying to connect already has listings! You have to use either a new AirBnb account or use the one that used to be connected to myallocator previously. |
| 2033 | FAULT.OTA.AUTH_REJECTED.AIRAPI | User has rejected myallocator access to AirBnb account |
| 2034 | FAULT.OTA.ACCESS_DENIED.AIRAPI | Access denied to AirBnb account |
| 2035 | FAULT.OTA.NOT_AUTHORIZED.AIRAPI | Myallocator is not authorized to manage user's listings through the API |
| 2036 | FAULT.OTA.VALIDATION.AIRAPI | Myallocator request sent to AirBnb via API hasn't passed validation process. Details: %error_details% |
| 2043 | WARNING.OTA.RATEPLAN.DISABLED_XML.EXAMPLE.BOO | At least one rate-plan cannot be updated, as it's not enabled for XML. The rate-plan ID is %rateplan%. Either remove this rate from the mapping or contact booking.com to enable it for XML updates. |
| 2044 | WARNING.OTA.RATEPLAN.DISABLED_PROMOTION.EXAMPLE.BOO | At least one rate plan could not be updated, as it's not opened in the promotion tab on booking.com. Affected room and rate: %room%, %rate%. |
| 2046 | FAULT.OTA.PRICE_FEATURE_NEEDED.BOO | Booking.com did not accept with requested data. Please contact myallocator support to investigate. |
| 2047 | FAULT.OTA.NO_BOOKING_MSG_ENQUEUED.BOO | Hotel reservation has no confirmation message enqueued. |
| 2048 | FAULT.OTA.RATE.EDITABLE_ONLY_ON_EXTRANET.BOO | Rate is editable only on extranet. |
| 2049 | FAULT.OTA.EXCEEDS_MAX_RELATIVE_RELEASE_TIME.BOO | Relative release (max advance) time exceeds max allowed value. |
| 2062 | FAULT.OTA.RATE.TOOHIGH.AGO | Rates could not be updated: Some or all rates are above the maximum room rate set by the channel. To raise the maximum rate login into your Agoda backoffice, go to Settings, Room Settings and raise the rates. |
| 2063 | FAULT.OTA.ROOM.MAPPING.DOUBLE_OCCUPANCY.AGO | Incorrect room setup. Cannot set double rate when maximum occupancy on Agoda is less than 2. Please compare the room setup between myallocator and Agoda. |
| 2065 | FAULT.OTA.RATE.OUTSIDE_RANGE.EXAMPLE.AGO | Rates could not be updated: Some or all rates are outside of the allowed range as defined by the channel. The limits can be adjusted by your Agoda account manager. Example: rate %updaterate% should be between %minrate% and %maxrate%. |
| 2070 | FAULT.OTA.ROOM_NOT_ACTIVE.HI | Could not update a room because it's either not active any more or the allowed arrival date is not set far enough into the future. This can be changed in myhostel on the Products page. |
| 2072 | WARNING.OTA.RATE.SAVE_FAILED.EXAMPLE.HI | Setting rates for HI Hostels room ID %room% not possible. |
| 2073 | WARNING.OTA.FUTURE_DATE.HI | HiHostels will not allow allocations in %year% onwards until mid-%year_prev%. Allocations for %year% onwards were ignored. |
| 2081 | FAULT.OTA.MISSING_RATE_GROUP.CB | CityBreak didn't return any pricing groups CityBreak rate code %rateid% for dates %date_start% - %date_end%. Make You sure you have default prices set for those rate codes in the CityBreak back office. |
| 2082 | FAULT.OTA.MISSING_AVAIL_GROUP.CB | Couldn't update availability, as there is no availabilibity control available for CB product ID %room% on date %date%. Check with CityBreak to make sure that this product is setup to be updated for this date. |
| 2083 | FAULT.OTA.RATETYPE_UNSUPPORTED.EXAMPLE.CB | Unsupported pricing configuration for CityBreak for product ID %room% and rate %rate%. We currently only support 'Price Per Night'. |
| 2084 | FAULT.OTA.UNSUPPORTED_SETUP.RATE.EXAMPLE.CB | Product %room% is defined more than once for rate code %rate%. Please make sure that in the CityBreak backoffice each product only has one rate code. |
| 2085 | FAULT.OTA.RATE.MISSING_DEFAULT.EXAMPLE.CB | Product %roomid% and rate %rateid% do not seem to have a default price set in the CityBreak backoffice. |
| 2090 | FAULT.NO_QUALIFIED_DAYS.HRS | The specified period does not include any of the qualifying days you have selected. This is most likely related to the Hot Deal rate. Please check with your HRS account manager on how it can be made available. |
| 2091 | FAULT.RATE_GROUP_MISSING.HRS | The rate group you have selected during mapping does not exist yet in the HRS backoffice. Please create it there first, or ask your HRS account manager to create it for you. |
| 2092 | FAULT.RATE_DISCOUNT_INCORRECT.HRS | During the room mapping for HRS you have selected an incorrect rate discount/increase. You either set it to a fixed amount, while in the HRS backoffice it's set to a percentage amount, or the other way around. |
| 2093 | FAULT.RATE.HRS.HOT_DEAL_MISSING | You're trying to update Hot Deal, but the Hot Deal category doesn't exist on HRS yet. Please create it there first. |
| 2094 | FAULT.ROOM.HRS.SHARED_AVAIL | Cannot set availability for at least one room type as availability is shared with another room type in HRS. Please set the availability type for all rooms to be separate in the HRS backoffice. |
| 2095 | FAULT.RATE.HRS.HOT_DEAL_PERIOD_MISSING | The Hot Deal cannot be saved because an HRS rate is not available throughout the selected period. The conditions for the provision of a Hot Deal are therefore not met. Please begin by setting up standard categories for this period in the HRS backoffice. |
| 2096 | FAULT.OTA.INVALID_PARAMETER.HRS | HRS did not accept a parameter that we sent. Please contact myallocator support to investigate. |
| 2097 | FAULT.OTA.RATE.INVALID_RATE.HRS | Your property seems to be a HRS Holiday Hotel. This hotel type only supports season rates and Hot Deal rates. |
| 2101 | WARNING.SYNC.AVEO | Availability for Atraveo is updated once a day. However, availability and rates can be updated explicitly on a "Full Refresh" |
| 2102 | FAULT.OTA.SCRAPER.OCCUPANCY_BTN.AVEO | The web scraper encountered an unhandled exception. Possibly Atraveo channel setup was broken. Please run Atraveo channel setup again or contact myallocator support if it doesn't solve the problem. |
| 2103 | FAULT.EXISTING_OWN_ID.EXAMPLE.AVEO | Error string: Your own property ID field is already filled with unknown ID for Atraveo accommodation(s): %ids%. Please go to https://owner.atraveo.com and empty this field for each accommodation (Description Tab) |
| 2111 | WARNING.OTA.PRICE_OUT.EXAMPLE.APAL | Rate(s) for room %room_name% are out of occupancy %occupancy% restrictions. Rates have been set to marginal values |
| 2130 | FAULT.OTA.ROOM.MINRATE.NOT_SET.TLOK | There is no minimum selling price in TERA for the selected currency. Please set the minimum selling price for the selected currency or select other currency on myallocator so it would coincide with currency set in TERA. |
| 2140 | FAULT.INVENTORY.DECO | Failed to get inventory from Decolar. Availability may be updated in the wrong way |
| 2141 | FAULT.OTA.NOTENABLED.CTR | This hotel is not active in CTrip, please apply to your account manager, or if you have already applied, wait for activation process to be finished on CTrip side. |
| 2142 | FAULT.OTA.INVALID_PAYMENT_TYPE.CTR | Mismatched payment type. The rate is updated according to the payment type set in Ctrip system, if any question please contact Ctrip. |
| 2146 | WARNING.OTA.RATE.NON_UPDATABLE | Rates for the FIT rateplan cannot be updated and were therefore skipped. |
| 2147 | FAULT.OTA.UPDATE.NOT_MATCH | No data found in the inventory for chosen room&rate. |
| 2150 | FAULT.OTA.DISABLED_CANCELLATION.HW2 | Free Cancellation until %until_date%. User must cancel through Hostelworld Inbox. |
| 2160 | FAULT.OTA.ACCESS.AIRAPI | No access to perform operation on AirBnb |
| 2170 | FAULT.OTA.INVALID_HOTEL_ID.TGUR | OTA hotel ID should be in NUMERIC format and OTA hotel ID length should be equal to 8 digit. |
| 2171 | FAULT.OTA.DATERANGE_EXCEEDS.TGUR | Date range should not exceed 122 days. |
| 2180 | FAULT.OTA.RATEPLAN.MISSING.ODI | Some roomtypes were created with no rate plan associated. Please check Odigeo extranet and associate rate plan to every room type. |
| 2180 | FAULT.OTA.WRONG_INVENTORY_LEVEL.LMIN | Some roomtypes were created with no rate plan associated. Please check Odigeo extranet and associate rate plan to every room type. |
| 2181 | FAULT.OTA.WRONG_PRICE_MODEL.LMIN | Property has differing pricing models on myallocator and Lastminute extranet |
| 2190 | FAULT.OTA.BREAKFAST_INCLUDED.TIKM | This is Tiketcom Breakfast Room. Change OTA Property Breakfast option to INCLUDED. |
| 2191 | FAULT.OTA.BREAKFAST_EXCLUDED.TIKM | This is Tiketcom Room Only. Change OTA Property Breakfast option to EXCLUDED. |
| 2200 | FAULT.OTA.INVALID_TOKEN.AIRAPI | Invalid token. |
| 2210 | FAULT.OTA.OBSOLETE_REFRESH_TOKEN.AIRAPI | The token used to authenticate your property when making API requests to AirBnb has become obsolete. Credentials should be reset and the channel setup redone in order to fix this error. Please reach out to our support, if you need help. |
| 2220 | FAULT.OTA.NO_PROPERTY.WT | You have not finished creating and submitting a product on the WebsiteTravel extranet. Please complete setup on the channel side and then return to this step to complete setup. If this problem persists, please contact support@AAGTech.io. |
| 2221 | FAULT.OTA.VALIDATION_ERROR.WT | Please note you have not entered any "Travel From" and "Travel Until" dates on your fares in WebsiteTravel. You can edit this by create a draft of your product and editing the fares and adding Travel From dates. Please contact support@AAGTech.io for further assistance if needed. |
| 2230 | FAULT.OTA.FIX_ON_CHANNEL.AIRAPI | Your property has one or more issues that need to be resolved on the Airbnb side before connectivity can be established. For resolution assistance please contact AirBnb using next URL: https://www.airbnb.com/help/contact_us |
| 2240 | FAULT.OTA.INVALID_MASTER_WEBSITE.HOMA | Master brand website is missing or invalid. Please reach out to support. |
| 2250 | FAULT.OTA.INVALID_PROPERTY.TAB | Invalid Tablet property identifier used. Please check with Tablet and contact Cloudbeds/myallocator support with valid identifier. |
| 2260 | FAULT.OTA.INVENTORYSYNC.PROPERTY_MISSING.GHA | This property was not found on Google Maps. Click here to troubleshoot. (MISSING) |
| 2261 | FAULT.OTA.INVENTORYSYNC.UNKNOWN.GHA | The property could not be matched due to an unknown reason. (MATCH_STATUS_UNKNOWN) |
| 2262 | FAULT.OTA.INVENTORYSYNC.UNSPECIFIED.GHA | The property could not be matched due to an unknown reason. (MATCH_STATUS_UNSPECIFIED) |
| 2263 | FAULT.OTA.INVENTORYSYNC.NOT_MATCHED.GHA | Google was unable to match your Cloudbeds property with a property listing on Google Maps. Click here to troubleshoot. (NOT_MATCHED) |
| 2264 | FAULT.OTA.INVENTORYSYNC.MAP_OVERLAP.GHA | Multiple properties with the same address are trying to match to a single listing profile on Google Maps. Click here to troubleshoot. (MAP_OVERLAP) |
| 2265 | FAULT.OTA.LIST_FEED.GHA | Property could not be included in the list feed for Google Hotel Search. Errors: %feed_error%. |
| 2266 | FAULT.OTA.VR_FEED.GHA | Listing could not be included in the list feed for Google Vacation Rental. Errors: %feed_error%. |
| 2267 | FAULT.OTA.DATA_ISSUE.GHA | Listing data issue (%code%): %description% |
| 2270 | FAULT.OTA.LOS_NOT_ENABLED.AIRAPI | LOS not enabled on Airbnb |
| 2275 | FAULT.OTA.LISTING_NOT_SYNCED.AIRAPI | Listing is not synced with Cloudbeds |
| 2280 | FAULT.OTA.WRONG_PRICE_MODEL.GOI | The pricing model set for your property on Go-MMT is not supported by Cloudbeds. Please contact channelmanager-tech@goibibo.com and request to change the pricing model to 'Per Day Rate'. Once that has been confirmed, you can reattempt this connection. |
| 2285 | FAULT.OTA.LISTING_REJECTED.AIRAPI | Listing has been rejected by Airbnb due to the following issues: %channel_text% |
| 2290 | FAULT.OTA.LISTING_NOT_PUBLISHED.AIRAPI | Total Inventory is Empty |
| 2290 | FAULT.OTA.INVENTORY.PEGI | Total Inventory is Empty |
| 2300 | FAULT.OTA.UNKNOWN_LISTING_STATUS.AIRAPI | Listing status cannot be determined |
| 2310 | WARNING.OTA.LISTING_UNDER_REVIEW.AIRAPI | Listing is under review by Airbnb |
| 2320 | FAULT.OTA.INVALID_GENERAL_SETTINGS.VRB2 | Invalid VRBO general settings! |
| 2321 | FAULT.OTA.LISTING_NOT_FOUND.VRB2 | Listing has not been found in VRBO system! |
| 2322 | FAULT.OTA.LISTING_INACTIVE.VRB2 | Listing is not active on VRBO %unfulfilled_checkpoints% |
| 2323 | FAULT.OTA.LISTING_HAS_NO_UNITS.VRB2 | VRBO listing has no units |
| 2324 | FAULT.OTA.LISTING_HAS_MANY_UNITS.VRB2 | VRBO listing has more than one unit |
| 2325 | WARNING.LISTING_UPDATED.VRB2 | Listing settings have been updated on Cloudbeds but the changes have not yet been picked up by VRBO |
| 2330 | FAULT.OTA.AVAILABILITY_MISSING.JALA | Availability missing for room in OTA's extranet |
| 2340 | FAULT.OTA.NO_ROOMS.HRSA | There are no rooms that can be mapped for this channel |
| 2350 | WARNING.OTA.ARI.FEATURE_DISABLED.DEDG | Feature update disabled on OTA side |
| 2351 | WARNING.OTA.OCCUPANCY_NOT_FOUND.DEDG | Update of price for occupancy combination not existing in OTA |
| 2352 | WARNING.OTA.ROOM_OR_RATE_DERIVED.DEDG | Update sent on a room/rate code in OTA, that cannot be updated because of derivation |
| 2353 | FAULT.OTA.ARI_DISABLED.DEDG | Send of Planning update is completely disabled in OTA |
| 2354 | FAULT.OTA.RESERVATION_IMPORT_DISABLED.DEDG | Reservation retrieval is completely disabled in OTA |
| 4001 | FAULT.BOOKING.DEPARTED | Booking has already departed |
| 4002 | FAULT.BOOKING.CANCELED | Booking has already been canceled |
| 4003 | FAULT.BOOKING.NON_CANCELLABLE | Booking cannot be canceled |
| 4004 | FAULT.BOOKING.NON_TENTATIVE | Booking is not tentative. |
| 4100 | FAULT.OTA.PROPERTY.CREATE.GENERIC | An error occurred while creating the property on OTA %cid% API: %message% |
| 4111 | FAULT.OTA.PROPERTY.CREATE.NO_OTA_PROPERTY_PASSWORD | No ota_property_password returned by OTA %cid% API. |
| 4120 | FAULT.OTA.PROPERTY.CREATE.ROOM_MAPPINGS.NOT_ARRAY | Room mappings not ARRAY ref by OTA %cid% API. |
| 4121 | FAULT.OTA.PROPERTY.CREATE.ROOM_MAPPINGS.EMPTY | Received empty room_mappings by OTA %cid% API. |
| 4122 | WARNING.OTA.PROPERTY.CREATE.ROOM_MAPPINGS.MISSING_ARGS | Received room mapping missing ota or ma room_id by OTA %cid% API. |
| 4130 | FAULT.OTA.PROPERTY.CREATE.NO_CID | Received empty channel identifier. |
| 5000 | LOCKED.PROPERTY | Command not available now because another process has locked the property |
| 8000 | FAULT.PROPERTY.BILLING | Account is currently disabled/suspended for lack of payment |
| 8000 | MAAPI.GENERIC.FEATURE_NOT_SUPPORTED_BY_CHANNEL | Account is currently disabled/suspended for lack of payment |
| 8001 | MAAPI.BOOKINGCANCEL.ALREADY_CANCELED | The booking is already cancelled |
| 8002 | MAAPI.GENERIC.BOOKING_NO_LOCK | Booking could not be locked for update, please try again in a few moments |
| 8003 | MAAPI.VENDORSET.INVALID_CALLBACK_URL | Invalid callback URL |
| 8004 | MAAPI.VENDORSET.HTTPS_CALLBACK_REQUIRED | Public vendor requires https callback |
| 8005 | MAAPI.BOOKINGCANCEL.CANCEL_FAILED | Booking could not be cancelled on the channel |
| 8006 | MAAPI.GENERIC.PAYLOAD_VALIDATION_FAILED | Request body validation failed |
| 8007 | MAAPI.BOOKINGCANCEL.HAS_NO_REASON | Channel booking cancel requires a reason |
| 8008 | MAAPI.BOOKINGRECONCILE.UPDATE_FAILED | Booking update reconciliation failed |
| 8009 | MAAPI.BOOKINGRECONCILE.NO_VALID_SCENARIOS | Booking reconciliation has no valid scenarios |
| 8010 | MAAPI.BOOKINGPAYMENTREENCRYPT.REENCRYPT_FAILED | At least one booking couldn't be reencrypted: %msg% |
| 8011 | MAAPI.BOOKINGRECONCILE.ALREADY_RECONCILED | Booking update cannot be reconciled - already reconciled |
| 8012 | MAAPI.BOOKINGRECONCILE.INVALID_DAY(S) | Booking update reconcile new check-in/check-out date validation failed |
| 8013 | MAAPI.BOOKINGRECONCILE.DAY_RATE_VALIDATION_FAILED | Booking update reconcile day rate valiadtion failed |
| 8014 | MAAPI.BOOKINGRECONCILE.WINDOW_ELAPSED | Booking reconciliation window elapsed |
| 8020 | MAAPI.BOOKINGREMOVEPII.NO_REMOVAL_YET | Guest details cannot be removed if the booking is not cancelled or the guest not yet departed. |
| 9001 | WARNING.OTA.UPDATE_DATE_LIMIT | Some dates you selected lie too far in the future and have been removed. You can only update %days_ahead% days ahead. Updated until: %future_date% |
| 9003 | - | |
| 9005 | FAULT.ISE.GENERIC | Internal system error. Please try again later or contact support. |
| 9006 | FAULT.NO_UPDATE_PERMISSION | Sorry, but your user does not have the neccessary permission to update this property. |
| 9007 | - | Missing login informations. Please go to 'Manage' and check the provider login information. |
| 9008 | FAULT.OTA.DATE.DATEDIFF | Start date later than end date. Please check your date ranges and submit again. |
| 9010 | - | This channel only updates from tomorrow on. |
| 9011 | FAULT.INVALID_DATES_ALL | The dates you chose to submit were either in the past or too far ahead. The limit is a max. of 4 years ahead. |
| 9012 | FAULT.OTA.DATE.FORMAT | You submitted an invalid date (this could be something like the 31th February, which doesn't exist). |
| 9013 | FAULT.OTA.DATE.TOOHIGH | The dates you chose to submit were either in the past or too far ahead. The limit is a max. of 4 years ahead. |
| 9015 | - | The login details you provided are incorrect. Please update your channel details. |
| 9016 | - | Wrong login credentials. |
| 9017 | - | Please choose a property from the list above to complete the setup. |
| 9018 | FAULT.OTA.INVALID_PROPERTY | Invalid property chosen. Please select a property from the list above and try again. |
| 9020 | - | Availability interface not enabled. Please contact the channel manager support. |
| 9021 | - | This channel has not enabled you to use myallocator yet. Our support has been automatically notified and will email you once the channel is set up. |
| 9022 | - | Could not verify login details at this time. Please try again later. |
| 9023 | FAULT.GENERAL_ARIUPDATE_ERROR | The availability could not be updated at this time. Please try again later. |
| 9024 | FAULT.GENERAL_RATE_ERROR | Could not retrieve rates at this time. Please try again later. |
| 9025 | - | Could not retrieve a property list at this time. Please try again later. |
| 9026 | - | Updating to this channel is currently disabled. |
| 9027 | - | Invalid room mapping. Please re-do your room mappings for this channel. |
| 9028 | - | No rooms configured |
| 9029 | - | The rate for this rate/room is dependent on another rate. |
| 9030 | FAULT.NO_CONVERSION_RATE | No conversion rate found for your currency. Please contact support to include the currency of your country. |
| 9031 | - | Skipped (no applicable rooms). |
| 9032 | - | At least one room is set to inactive on the channel. Please check the channel's room setup. |
| 9033 | - | A mapped room has the wrong number of beds for the configured room. |
| 9034 | - | Your currency setting doesn't match the channel's currency setting. Please let support know if you want rates to be converted automatically. |
| 9035 | - | Access to this channel has been blocked as there were too many failed logins. |
| 9036 | - | The availability cannot be updated past a certain limit. Please login to this channels backoffice and extend the limit. |
| 9037 | FAULT.OTA.RATEPLAN_NOT_FOR_UPDATES | Please select a different rate plan for updates, as the currently selected rateplan is not enabled for updates. |
| 9038 | - | Cannot set Single Use rate, as it's disabled for updating. Please contact the channel to enable it. |
| 9039 | - | At least two rooms have the same rateplan assigned with conflicting rates. Please redo the channel setup. |
| 9040 | - | Could not submit rates. You need to select whether breakfast is inclusive or exclusive in the property setup on myallocator. |
| 9051 | - | Rates could not be updated. Some or all rates are below the minimum room rate. |
| 9052 | - | Rates could not be updated. Some or all rates are below the minimum room rate set on Agoda.com. |
| 9053 | - | Could not update availability: Allotment cannot be less than remaining contracted allotment. |
| 9054 | - | Your currency setting doesn't match the Expedia currency setting. |
| 9055 | WARNING.OTA.MINSTAY.EXCEEDED.EXP | Some minimum length of stay settings exceed the Extranet auto-approval threshold. These dates were not updated! |
| 9056 | - | At least one rate is above or (more likely) below the limit Expedia allows. The easiest way to resolve this is to raise the prices for Expedia for the room in question. |
| 9057 | - | Your property is configured for occupancy-based pricing, but it's set to per-day pricing. Please re-do the channel setup and set the correct pricing model. |
| 9204 | - | None of the rooms you tried to update are set up for use with this provider. Please go to "Manage" and update your room settings. |
| 9206 | WARNING.OTA.DISABLED_ROOM_ID | Room "%room_name%" skipped (disabled). |
| 9207 | WARNING.OTA.MISSING_ROOM_ID | Room "%room_name%" skipped (not mapped). |
| 9208 | - | |
| 10010 | FAULT.OTA.SCRAPER.LOGIN_FAILED | The web scraper could not login, please check the username and password, if they work please contact support. |
| 10011 | FAULT.OTA.SCRAPER.ISE | The web scraper encountered an internal server error |
| 10012 | FAULT.OTA.SCRAPER | The web scraper encountered an unhandled exception. |
| 10041 | FAULT.OTA.UNHANDLED | We encountered an unknown channel error. Please contact support or try again later. |